MAEL thoroughly investigates all instances (or alleged instances) of maladministration or malpractice or failure to comply with its policies and procedures and maintains an ongoing record of all such investigation.
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MAEL thoroughly investigates all instances (or alleged instances) of maladministration or malpractice or failure to comply with its policies and procedures or any complaint or reported grievance and maintains an ongoing record of all such investigation. Any such instance must be reported to the MD immediately on receipt. Investigations will be overseen by the MD (who will report to the chair of the board of directors.) Any delegated tasks will remain his/her personal responsibility.
All staff and teaching centres will be made cognisant with policies on plagiarism, collusion, confidentially and tampering with assessment materials (via a centre operating procedures handbook). The same standards shall apply to all centres. Teaching centres are expected to pass these standards on to their learners (e.g. via a student handbook) and to monitor them. Whistleblowers will be protected (in accordance with the published policy.) Information may be collected by various means. However an inducement of promising no action will never be used. Sources of information will be kept confidential unless consent has been given. No persons will be under constraint to give such consent. No information which is provided informally (i.e. ‘gossip’) will be considered.
Any investigation will follow the same format, and with the same time limits, whether or not a complaint had been received or a grievance raised formally. If the issue has been raised externally, the communication will be acknowledged in writing (not excluding email) immediately. The acknowledgement will include a timetable for the investigation, based on the following:
- Establishment and confirmation of the facts of the case. If this takes longer than two weeks then the aggrieved party will be notified with an indication of what needs to be established, and an estimated time-scale.
- Production of a report (to be signed off by the MD) describing the factual basis of the case, and specifying which policies or procedures of MAEL have been breached. The report to be forwarded to the aggrieved party (with confidential personal data – if applicable – excised) for confirmation.
- On receipt of that confirmation, a written notification of the next steps will be sent.
All involved individuals or bodies will be notified in writing, once an investigation is complete, within 28 days. Such notification will be subject to the norms of confidentiality.
An accurate log of all investigations will be maintained by the CEO, but all personal data associated with it will be destroyed, in accordance with the guidance in the DPA.
Document reviewed 31/10/2020